Work History

10/17 to Current     Broadcom Limited     Mendota Heights, MN

IT Systems Administrator

  • Microsoft System Center Administrator
  • SSnow Software License Management & Automation Platform Administrator
  • MBAM/Bitlocker Administrator
  • Microsof Windows and 3rd Party patch management
  • Active Directory and Group Policy management
  • Transitional Duties as assigned

08/12 to 10/17     Brocade Communications     Plymouth, MN

IT Systems Administrator - Endpoints Engineer

  • Microsoft System Center Administrator
  • Snow Software License Management & Automation Platform Administrator
  • MBAM/Bitlocker Administrator
  • Microsoft O365 Administrator
  • Image creation and maintenance through SCCM OSD and Ghost
  • Shell and Powershell scripting for a variety of tasks including software installation and removal
  • Microsoft Windows and 3rd Party patch management
  • Active Directory and Group Policy management
  • Researching new software solutions and products
  • Software and Hardware testing and review
  • Software and Hardware implementation and deployment
  • Project initialization, planning, and management
  • Process and Knowledge Base documentation creation and improvement
  • Rapid and adaptive self education on new technologies
  • Training tier 1 and tier 2 techs on process and products
  • 6000 users and 8000 endpoints

*Finally doing exactly what I wanted to do with my IT career.


12/10 to 12/12     Brocade Communications     Plymouth, MN

IT Systems Administrator

  • SCCM Administration and Software Package Creation
  • Image creation and maintenance through SCCM OSD and Ghost
  • Shell and Powershell scripting for a variety of tasks including software installation and removal
  • Researching new software and hardware products
  • Software and hardware testing and review
  • Process and Knowledge Base documentation creation
  • Active Directory -Group Policy- Remote Desktop - TrackIt/Footprints - SCCM - MDOP - AppV - MedV - HyperV - GoToAssist - RDP

02/08 to 12/10     Brocade Communications     Plymouth, MN

IT Deskside Support Technician

  • Desk-side tech support of 159 users, and 210+ systems.
  • Remote support of work-at-home users
  • General laptop, desktop, and printer troubleshooting and break/fix
  • Process and Knowledge Base documentation creation
  • System building and repair
  • General A/V setup and troubleshooting
  • Active Directory -Group Policy- Remote Desktop - TrackIt/Footprints - GoToAssist - RDP

08/07 to 02/08              Comcast                   St. Paul, MN

Technical Support Specialist

  • High volume Call Center tech support
  • Trouble-shooting and support of High Speed Internet, VoIP, and their related applications and programs
  • CADM - Auspice Opslogic VSM/SVP - Remedy TTS - ACSR
  • Salary = $36,000

*My first step in my career switch to IT.


12/2003 - 08/2007     W.W. Grainger     Twin Cites, MN

Distribution Center Associate

  • Worked in a strong team environment to process and ship products
  • Received and maintained incoming products
  • Process and troubleshoot Returns via SAP, email, and phone
  • 4800 orders per month at 99.9% accuracy
  • General, quality, and accuracy maintenance
  • Salary = $34,500

*While I have been under my tuition reimbursement contract; I have been doing in home PC repair and website design on a pro bono basis to apply my learning in a practical manner.


05/02 - 10/03     Thunder Road Diner     Lancaster, MN

General Manager

  • Managing personal
  • Training of new employees
  • General maintenance and upkeep of the Diner
  • Short order cooking, waiting tables and general janitorial duties
  • General bookkeeping
  • Salary = $27,000

*The diner was a family run business in an area that is hurting population wise due to large employer closing their doors. I was asked to temporarily help run the place till the end of the busy summer season, after which we closed the diner down.

 

09/00 - 05/02     Imperial Parking     Twin Cites, MN

Ramp Manager

  • Managing personnel
  • Training of new employees
  • General maintenance and upkeep of the parking ramp
  • Valet parking of cars
  • Salary = $25,000

*Moved to the Twin Cities with a job offer in hand.
The company I was to start working for had a major project fail.
My position was on hold till further notice. I started looking for other opportunities
and applied and received the Ramp Manager job with Impark.


07/00 - 09/00     Wal-Mart DC 6025     Menomonie, WI

Order Filler

  • Hard labor
  • Filling orders for 124 Wal-Mart stores
  • Salary = $24,500

*After being laid off from Johnson Matthey I was basically self-employed repairing computers, developing web pages, and helping a friend with his landscaping business. This wasn't filling my financial needs. I applied and received this job to even things up.


01/99 - 10/99      Johnson Matthey/Allied Signal     Chippewa Falls, WI

Imaging Production Supervisor

  • Overseeing the production of semiconductors in the imaging department
  • Reviewing employee performance
  • Coordinating work flow between shifts
  • Managing personnel
  • *See Soldermask Production, Process, and Engineering Tech for further details
  •  Salary = $36,000

08/96 - 12/98     Johnson Matthey/Allied Signal     Chippewa Falls, WI

Soldermask Production, Process & Engineering Technician

  • Monitor and maintain production flow
  • Develop, implement, and troubleshoot processes and equipment
  • Training and certification of employees
  • Testing and implementing new products
  • Operate production machinery
  • Insuring process books and process updates where understood and signed off
  • Salary = $34,900

04/96 - 07/96     Blue Beacon Truck Wash     Fargo, ND

Bay Leader

  • General maintenance of machinery and wash equipment
  • Cleaning and Power Washing of Semi-trucks
  • Training of new employees
  • Direction and Guidance for the Bay Team
  • Shift Supervisor position offered

08/95 - 04/96     ASP Inc.     Moorhead, MN

Security Officer

  • Certified Private Security Officer in the state of North Dakota
  • Industrial ground patrol
  • Inspection and verification of safety equipment
  • General clerical duties
  • Training of new employees

03/94 - 07/95     GPK Products Inc.     Fargo, ND

Assistant Lead Person

  • Assisted in planning the course of production
  • Operated a wide variety of machinery in the production of plastic sewer fittings
  • Training of new employees

01/90 - 01/94     Conoco Inc.     Bemidji, MN

Night Cashier

  • General customer service
  • Completed MIT training and worked in that role for just over a year
  • Light janitorial duties
  • Stocking and pricing of merchandise
  • Training of new employees

05/89 - 08/90     Bemidji State University     Bemidji, MN

Janitor

  • General cleaning and maintenance duties
  • Stripping and waxing of dormitory floors

08/88 - 03/90     BSU Circulation Department     Bemidji, MN

Assistant Collection Development Technician

  • PALS computer system experience
  • General customer service
  • General clerical duties
  • Training of new employees