Work History

08/11 to Current     Brocade Communications     Plymouth, MN

Systems Administrator

  • SCCM Administration and software package creation.
  • System Center for monitoring and automation.
  • Scripting for a variety of tasks including software installation and removal.
  • Research and testing of new software solutions and products.
  • Rapid and adaptive self education on new technologies.
  • Software and application testing and review.
  • Process and Knowledge Base documentation creation.
  • Project initialization, planning, and management.
  • Active Directory -Group Policy - SCCM - SCOrch - SvrMgr - SCOM - MDOP - HyperV - JAMF - Snow SLM & AP

*Finally doing exactly what I wanted to do with my IT career.


08/09 to 08/11     Brocade Communications     Plymouth, MN

Endpoints Engineer

  • SCCM Administration and Software Package Creation.
  • Image creation and maintenance.
  • Scripting for a variety of tasks including software installation and removal.
  • Research and testing of new software solutions and products.
  • Software and Application testing and review.
  • Process and Knowledge Base documentation creation.
  • Active Directory -Group Policy- Remote Desktop - TrackIt/Footprints - SCCM - MDOP - AppV - MedV - HyperV - GoToAssist - RDP

08/09 to Current     Brocade Communications     Plymouth, MN

Deskside Support Technician

  • Desk-side tech support of 159 users, and 210+ systems.
  • Remote support of work-at-home users.
  • General laptop, desktop, and printer troubleshooting and break/fix.
  • Process and Knowledge Base documentation creation.
  • System building and repair.
  • General A/V setup and troubleshooting.
  • Active Directory -Group Policy- Remote Desktop - TrackIt/Footprints - GoToAssist - RDP

08/07 to 02/08              Comcast                   St. Paul, MN

Technical Support Specialist

  • High volume Call Center tech support.
  • Trouble-shooting and support of High Speed Internet, VoIP, and their related applications and programs.
  • CADM - Auspice Opslogic VSM/SVP - Remedy TTS - ACSR
  • Salary = $36,000

*My first step in my career switch to IT.


12/2003 - 08/2007     W.W. Grainger     Twin Cites, MN

Distribution Center Associate

  • Worked in a strong team environment to process and ship products.
  • Received and maintained incoming products.
  • Process and troubleshoot Returns via SAP, email, and phone.
  • 4800 orders per month at 99.9% accuracy.
  • General, quality, and accuracy maintenance.
  • Salary = $34,500

*While I have been under my tuition reimbursement contract; I have been doing in home PC repair and website design on a pro bono basis to apply my learning in a practical manner.


05/02 - 10/03     Thunder Road Diner     Lancaster, MN

General Manager

  • Managing personal.
  • Training of new employees.
  • General maintenance and upkeep of the Diner.
  • Short order cooking, waiting tables and general janitorial duties.
  • General bookkeeping.
  • Salary = $27,000

*The diner was a family run business in an area that is hurting population wise due to large employer closing their doors. I was asked to temporarily help run the place till the end of the busy summer season, after which we closed the diner down.

 

09/00 - 05/02     Imperial Parking     Twin Cites, MN

Ramp Manager

  • Managing personnel.
  • Training of new employees.
  • General maintenance and upkeep of the parking ramp.
  • Valet parking of cars.
  • Salary = $25,000

*Moved to the Twin Cities with a job offer in hand.
The company I was to start working for had a major project fail.
My position was on hold till further notice. I started looking for other opportunities
and applied and received the Ramp Manager job with Impark.


07/00 - 09/00     Wal-Mart DC 6025     Menomonie, WI

Order Filler

  • Hard labor.
  • Filling orders for 124 Wal-Mart stores.
  • Salary = $24,500

*After being laid off from Johnson Matthey I was basically self-employed repairing computers, developing web pages, and helping a friend with his landscaping business. This wasn't filling my financial needs. I applied and received this job to even things up.


01/99 - 10/99      Johnson Matthey/Allied Signal     Chippewa Falls, WI

Imaging Production Supervisor

  • Overseeing the production of semiconductors in the imaging department.
  • Reviewing employee performance.
  • Coordinating work flow between shifts.
  • Managing personnel.
  • *See Soldermask Production, Process, and Engineering Tech for further details.
  •  Salary = $36,000

08/96 - 12/98     Johnson Matthey/Allied Signal     Chippewa Falls, WI

Soldermask Production, Process & Engineering Technician

  • Monitor and maintain production flow.
  • Develop, implement, and troubleshoot processes and equipment.
  • Training and certification of employees.
  • Testing and implementing new products.
  • Operate production machinery.
  • Insuring process books and process updates where understood and signed off.
  • Salary = $34,900

04/96 - 07/96     Blue Beacon Truck Wash     Fargo, ND

Bay Leader

  • General maintenance of machinery and wash equipment.
  • Cleaning and Power Washing of Semi-trucks.
  • Training of new employees.
  • Direction and Guidance for the Bay Team.
  • Shift Supervisor position offered.

08/95 - 04/96     ASP Inc.     Moorhead, MN

Security Officer

  • Certified Private Security Officer in the state of North Dakota.
  • Industrial ground patrol.
  • Inspection and verification of safety equipment.
  • General clerical duties.
  • Training of new employees.

03/94 - 07/95     GPK Products Inc.     Fargo, ND

Assistant Lead Person

  • Assisted in planning the course of production.
  • Operated a wide variety of machinery in the production of plastic sewer fittings.
  • Training of new employees.

01/90 - 01/94     Conoco Inc.     Bemidji, MN

Night Cashier

  • General customer service.
  • Completed MIT training and worked in that role for just over a year.
  • Light janitorial duties.
  • Stocking and pricing of merchandise.
  • Training of new employees.

05/89 - 08/90     Bemidji State University     Bemidji, MN

Janitor

  • General cleaning and maintenance duties.
  • Stripping and waxing of dormitory floors.

08/88 - 03/90     BSU Circulation Department     Bemidji, MN

Assistant Collection Development Technician

  • PALS computer system experience.
  • General customer service.
  • General clerical duties.
  • Training of new employees.